1
Fill in employee details
Enter the employee's full name and select the call type from the dropdown. For General Feedback calls, you can optionally include a LAB Profile analysis by checking the box.
2
Upload the call recording
Click
Choose File and select the audio file from your device. Supported formats: MP3, WAV, M4A. Maximum file size is 100MB. If your file is larger, compress it first using
online-audio-converter.com.
3
Submit and wait for transcription
Click Submit and wait while the audio is transcribed. This typically takes 3–10 minutes depending on the length of the call. Do not close the browser tab during this time.
4
Review and edit the transcript
Once transcribed, review the text for any errors. You can edit it directly in the text box. Click Save if you make changes, then click Generate feedback.
5
Review and edit the feedback
The AI-generated feedback will appear in an editor. You can format it using the toolbar (bold, italic, lists) or edit the text directly. Click Save to preserve changes, then Generate PDF.
6
Download your PDF
Once the PDF is ready, a download button will appear. Click Download PDF to save it. The record will also be saved and searchable under the employee's name in the Search tab.
💡 Tip: If you accidentally close the tab, reopen the tool — your job will resume automatically.
⚠️ Note: If you see a "Failed to fetch" error, try a different browser or check your internet connection.